FAQs
Frequently Asked Questions
Get answers to common questions about Business Aircraft Consumables, aviation products, sourcing, quality documentation, shipping, AOG support, and ordering.
Business Aircraft Consumables (BAC) supplies aviation consumables and sourcing solutions for business aviation, MROs, aircraft operators, and maintenance organizations. Browse the frequently asked questions below, or contact our team if you need assistance finding a specific product.
Browse FAQ Topics
No Minimum Order
Order what you need without a minimum order requirement.
AOG Support
Expedited sourcing and shipping are available for AOG situations.
Worldwide Shipping
BAC ships aviation products throughout the USA and internationally.
General
What does BAC-Online do?
Business Aircraft Consumables is a trusted supplier of aviation components, providing high-quality consumables and sourcing solutions for business aviation, MROs, and aircraft operators.
What types of parts do you offer?
We specialize in a wide range of aviation consumables, including:
- Sealants
- Adhesives
- Composites
- Lubricants
- Chemicals
- Shop Supplies
If you don't see what you need, we can source it for you.
Do you sell directly online or provide quotes?
We sell directly online through our webstore. If you need a quote, we can also provide one.
Why choose BAC-Online?
- Fast response times
- Strong supplier network
- Competitive pricing
- Industry expertise
- Reliable customer support
Ordering & Sourcing
How do I request a quote?
You can request a quote by:
- Submitting the contact form on our website
- Emailing our sales team
- Calling us directly
We typically respond quickly with pricing and availability.
Can you source hard-to-find or obsolete parts?
Yes. We specialize in sourcing difficult-to-find and obsolete aviation components through our extensive supplier network.
Is there a minimum order quantity?
No. BAC does not require a minimum order quantity.
Quality & Compliance
Do you provide traceability and documentation?
On most products we can ensure full traceability and can provide documentation such as:
- Certificates of Conformance (CoC)
- FAA/EASA certifications, when applicable
Please request certificates and/or traceability documentation during the checkout process, as we do not provide these unless requested.
How do you ensure quality?
We work with vetted suppliers and follow strict quality control processes to help ensure products meet applicable aviation standards.
Shipping & Logistics
Same-Day Shipping
BAC offers same-day shipping on in-stock items and can usually ship until 4:00 PM Central Time, Monday–Friday.
Worldwide Shipping
BAC ships both domestically within the USA and internationally.
Where do you ship?
We ship both domestically within the United States and internationally.
How quickly can you ship?
Shipping times depend on product availability, but we prioritize fast turnaround and can often arrange expedited shipping.
Where is your warehouse located?
BAC ships from Crystal Lake, Illinois.
Is this the same Crystal Lake from the Friday the 13th movies?
BAC cannot confirm nor deny.
Do you handle AOG (Aircraft on Ground) situations?
Yes. We offer expedited sourcing and shipping for AOG situations to help minimize aircraft downtime.
What is the cut-off time for same-day shipping?
BAC offers same-day shipping on in-stock items. We can usually ship until 4:00 PM Central Time, Monday–Friday.
Does BAC ship on the weekends?
No. BAC does not ship on weekends.
Need an Aviation Part for an AOG Situation?
Contact BAC for expedited sourcing and shipping assistance. Our supplier network can help locate difficult-to-find aviation consumables when minimizing aircraft downtime is critical.
Account & Support
Do I need an account to place an order?
No. You can place an order without creating an account.
Creating an account can streamline future orders and communication. We recommend opening an account if you plan to order from BAC regularly. For one-time orders, guest checkout is preferred.
How can I contact your team?
You can reach our team by phone, email, or through the contact form on our website.
Phone: 1-888-239-6625
It looks like my credit card was charged twice. Why?
Online orders placed with a credit card will pull an initial authorization and then a final authorization once the order is processed.
The initial authorization will drop, which can take up to 7–10 business days depending on your bank.
Do you offer Net 30 accounts?
Qualified businesses can apply for Net 30 payment terms. Please contact our sales team for an application.
Can't Find Your Answer?
Our team is here to help with product availability, sourcing, documentation, quotes, AOG requirements, and other aviation consumable questions.
1-888-239-6625