Effective Date: October 29, 2026
Business Aircraft Consumables ("BAC," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through www.bac-online.com, by telephone, by email, and through other business interactions. This Privacy Policy explains what information we collect, how we use and share it, how we protect it, and how you can exercise your privacy preferences.
We strive to collect only the information reasonably necessary to provide our products and services, process transactions, fulfill customer requests, and operate our business. We take reasonable measures to protect information against unauthorized access, disclosure, alteration, misuse, and fraud.
Depending on how you interact with BAC, we may collect the following categories of information:
We do not intentionally request sensitive personal information, such as Social Security numbers, health information, or salary information, unless it is genuinely necessary for a specific and legitimate business or legal purpose. Please do not submit sensitive information through general website forms or email unless we have specifically requested it through an appropriate channel.
BAC uses personal information only for legitimate business purposes, including:
We seek to limit the collection and use of personal information to what is reasonably necessary for these purposes. We do not use personal information for purposes materially different from those described here without providing additional notice or obtaining consent when required by law.
BAC does not sell personal information to third parties for their independent marketing purposes. We may share information when reasonably necessary for the following purposes:
We seek to limit the information shared with service providers to what is necessary for their assigned functions. Service providers that handle personal or sensitive information are expected to protect it and use it only as authorized and as permitted by applicable law.
Our website may use cookies and similar technologies to support website functionality, maintain shopping sessions, remember preferences, improve website performance, and understand how visitors use the site.
Some cookies may be provided by third-party services used to support website operations, analytics, or advertising. The information collected through these technologies depends on the services enabled on our website and your browser settings.
You can manage or disable cookies through your browser settings. Some website features, including account access or shopping cart functionality, may not operate properly if certain cookies are disabled. Where required by applicable law, we will provide appropriate choices regarding nonessential cookies and similar technologies.
BAC takes the protection of payment information and other sensitive personal information seriously. We use appropriate safeguards designed to protect sensitive information during collection, transmission, processing, storage, access, and disposal.
We expect service providers handling sensitive information on our behalf to maintain appropriate security measures. Our security practices are intended to be consistent with applicable legal requirements and relevant industry standards, including applicable payment card security requirements.
No method of electronic transmission or storage is completely secure. Although BAC takes reasonable steps to protect information, we cannot guarantee absolute security.
We retain personal information for the period reasonably necessary to fulfill the purposes for which it was collected, including processing orders, maintaining customer accounts, supporting warranties or product inquiries, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods vary depending on the type of information and the purpose for which it is maintained. When information is no longer needed, we take reasonable steps to delete, destroy, or de-identify it, subject to applicable recordkeeping requirements and legitimate business needs.
You may request access to or correction of personal information that BAC maintains about you, subject to applicable law and any necessary identity verification.
You can request a correction to inaccurate contact details, account information, or other personal information by contacting BAC using the information provided in the Contact Us section below. You may also be able to update certain information through your customer account.
If you believe information we maintain about you is inaccurate, incomplete, or being used improperly, please identify the information and explain the requested correction. We will review your request and take appropriate action consistent with applicable law and our recordkeeping obligations.
Where applicable privacy laws provide additional rights, such as requesting deletion, obtaining a copy of personal information, or restricting certain processing, you may submit a request using the contact information below. We will evaluate and respond to eligible requests as required by law.
BAC respects customer preferences regarding telephone calls and email communications. We aim to contact customers in a manner consistent with their stated preferences and applicable laws.
Transactional communications: We may contact you about order confirmations, shipping updates, quotations, payment issues, account administration, product inquiries, or other matters necessary to complete a transaction or provide requested services.
Marketing emails: If we send promotional emails, you may opt out by following the unsubscribe instructions included in the message or by contacting us directly. We will process opt-out requests within the time required by applicable law.
Telephone preferences: You may ask us to stop making marketing or other nonessential telephone calls. We will record and honor your request as appropriate, subject to applicable law and any necessary communications related to an existing transaction or business obligation.
Opting out of marketing communications does not necessarily stop transactional, service-related, or legally required communications.
If you continue to receive marketing communications after making an opt-out request, please contact us. We will investigate the issue, correct the underlying cause where identified, and take reasonable steps to prevent the problem from recurring.
Our website may contain links to third-party websites or use third-party services. Those websites and services may have their own privacy policies and practices. BAC is not responsible for the privacy or security practices of independent third parties, and we encourage you to review their policies before providing personal information directly to them.
BAC's website and products are intended for business customers and general commercial use, not for children. We do not knowingly collect personal information directly from children under 13 through our website. If we become aware that we have collected such information without legally required authorization, we will take appropriate steps to address it.
If you believe your personal information has been accessed without authorization, disclosed improperly, used for an unintended purpose, or handled in a manner inconsistent with this Privacy Policy, please contact BAC promptly.
When reporting a concern, please provide enough information for us to understand the issue and investigate it. Do not include full payment card numbers, passwords, Social Security numbers, or other sensitive information in an ordinary email or general contact form.
We will review privacy complaints, investigate them as appropriate, and take reasonable corrective action when warranted. Corrective measures may include updating records, correcting communication preferences, restricting access, addressing a service-provider issue, or improving internal procedures to help prevent recurrence.
If a security incident involving personal information occurs, BAC will evaluate the incident and provide notices to affected individuals, regulators, or other parties when required by applicable law.
BAC may update this Privacy Policy to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.
When changes are made, we will update the Effective Date displayed at the beginning of this policy and post the revised version on our website. If a change materially affects how we handle personal information, we will provide additional notice or seek consent when required by applicable law.
We encourage visitors to review this page periodically to stay informed about our privacy practices.
If you have questions about this Privacy Policy, wish to correct your information, want to update your communication preferences, or need to report a privacy concern, please contact Business Aircraft Consumables using the following information:
Business Aircraft Consumables (BAC)
Website: www.bac-online.com
Telephone: 888-239-6625
International Telephone: 1-815-356-5191
Business Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time
Please ask to have your inquiry directed to the person responsible for privacy or customer service matters. We will make reasonable efforts to review your concern and respond appropriately.